Please refer to the manufacturer's guide for care and maintenance for each item.

To care for your new furniture, focus on regular cleaning, stain prevention, and appropriate placement to avoid damage from sunlight, heat, and humidity. For wood furniture, dust regularly with a soft cloth and consider using a wood polish or wax occasionally. For fabric or leather furniture, vacuum regularly, treat stains promptly, and consider using fabric protectors. 

Custom options coming soon! Sign up at shop@sectionall.ca to get notified. Shop our curated, ready-made collections.

Some assembly is required for furniture and home decor, please see product descriptions for details about the item. Assembly instructions are included for items needing assembly.

We ship across Canada and most of the USA!

Tracking info will be provided once your order is picked up by the shipping carrier. Feel free to reach out to us before placing your order to get shipping info and quotes to your address If you are shipping to a remote or rural location, or you have been charged a shipping estimate. Please note there may be additional delivery fees. We will contact you with details of your shipment after your order is placed. 

We do not honour prices for previously placed orders or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.

***Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. We do not refund delivery, and the item(s) are bound by the specific item’s return policy. This is especially important when ordering furniture and larger pieces.

If you live in an apartment building, please also measure your elevator and staircases.

Stocked items at our warehouse ship within 1-2 weeks of order receipt unless otherwise specified. We know you can’t wait to have your order! We do our best to have all items shipped as quickly as possible. Please feel free to contact us if you have any questions. shop@sectionall.ca

Please do not ship items back to our warehouse without pre-approval

Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery.

shop@sectionall.ca 

We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.

Shipping costs to send the item back to our store warehouse will be the responsibility of the customer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed within 7 days from the date of receipt.

In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping. 

• Decor 
• Plug-in lighting purchased in-store
• Small accessories

• Custom or made-to-order items, artwork, and furniture
• Installed hardwired lighting 
• Used rugs
• Sale, clearance, and as-is items
• Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
• Items that have passed the return or exchange time frame

Online orders can be canceled within 24 hours and will be issued a full refund. A cancellation request after 24 hours incurs a 25% restocking fee to the client.

When submitting a request to have your item considered for a damage claim, please remember to be kind. We want to ensure you have a positive customer service experience, so please be respectful as we address your concerns.

*** Note that natural and organic materials are subject to variations and imperfections that add texture and layers to the piece. These variations can occur during the manufacturing process or while in your home, as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.

Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.

If you refuse your purchase at delivery due to damage or a manufacturing defect, the item will be brought back to the warehouse. We will then review and evaluate the condition of the piece. Please note that the claims process for damages takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note that replacements can only be for the same piece and are subject to availability.

Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shop@sectionall.ca within 48 hours of delivery with a detailed and clear description of the damage in question, including your order number, and attach multiple clear, in-focus photos of the damaged product and any damage to the original packaging, including the box in which it arrived. Please take multiple clear, close-ups, and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information/images, we will have to deny your claim.